OVERVIEW

Welcome to LONGR! The terms “we”, “us” and “our” refer to LONGR. LONGR operates this store and this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). LONGR is operated on Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with all policies referred to herein (these “General Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.

Please read these General Terms and Conditions carefully, as they contain important information about your legal rights and cover areas such as warranties, liability and other legal rights.

By visiting or using our Services or interacting with our Services, you agree to these General Terms and Conditions and our Privacy Policy. If you do not agree to these General Terms and Conditions or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these General Terms and Conditions, you confirm that you are at least 18 years old and therefore of legal age at your place of residence, unless legal capacity is acquired earlier under applicable statutory provisions. Minors may only use the Services with the consent of their legal representatives, where required by the circumstances and applicable Swiss law.

To use the Services, including accessing or browsing our online stores or purchasing the products and Services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information.

You confirm that all information you provide in our stores is accurate, current and complete and that you have all necessary rights to provide such information.

You are solely responsible for the security of your login credentials and for all activities carried out through your account. You may not transfer, sell, assign or license your account to third parties.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately display our products and Services in our online stores. However, please note that the colours or appearance of products may differ from how they appear on your screen, depending on the type of device you use to access the store and the settings and configuration of your device.

Differences in screen display do not constitute a defect provided that the product actually delivered corresponds to the contractually agreed characteristics. Statutory warranty rights remain unaffected.

All product descriptions may be changed at any time and without prior notice at our sole discretion. Changes after conclusion of the contract remain reserved insofar as they are legally permissible and do not affect any characteristics already agreed or other contractual obligations.

We reserve the right to discontinue any product at any time and, on a case-by-case basis, to limit the quantities of products offered to any person, geographic region or delivery area.

SECTION 3 – ORDERS

When you place an order, you submit a binding offer to enter into a purchase agreement for the products ordered.

LONGR reserves the right to reject an order for objectively justified reasons, in particular in the event of product unavailability, obvious pricing or product errors, technical errors or reasonable indications of abusive orders.

The presentation of products in the online store does not generally constitute a binding offer by LONGR.

By submitting the order, the customer makes a binding offer to purchase the selected products. The contract is concluded as soon as LONGR expressly accepts the order or fulfils the order by dispatching or handing over the goods.

An automatically generated order acknowledgement merely confirms receipt of the order unless it is expressly designated as a declaration of acceptance.

We must receive and process your payment before your order can be accepted or fulfilled, where this is provided for in the relevant ordering process.

Please review your order carefully before submitting it.

After conclusion of the contract, an order may only be cancelled with LONGR’s consent or in cases provided for by law or contract. Cancellation requests made after acceptance of the order may no longer be taken into account.

If we do not accept an order, or if we modify or cancel it, we will attempt to notify you using the email address, billing address and/or telephone number provided when placing the order.

For purchase agreements concluded in Switzerland, there is generally no general statutory right of withdrawal or return for online orders.

A voluntary return or exchange right offered by LONGR only exists where expressly offered and governed by the applicable terms.

Mandatory statutory rights remain reserved.

You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export, unless expressly agreed otherwise.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions may be changed without prior notice.

For contracts already concluded, the price agreed at the time the contract was concluded applies.

The price charged for a product or Service is the price applicable at the time the order is placed and will be stated in your order confirmation email.

All prices are stated in Swiss francs (CHF) and, where LONGR is subject to Swiss value added tax, include the VAT legally due.

Any additional costs, in particular shipping costs, will be clearly indicated during the ordering process before the order becomes binding.

For deliveries abroad, additional customs duties, import charges, foreign value added taxes or other costs may apply. These are generally borne by the customer unless otherwise indicated during the ordering process.

Prices shown in our online stores may differ from prices in our physical stores or in online stores and other shops operated by third parties.

From time to time, we may offer promotions in connection with our Services that may affect pricing and be subject to separate terms and conditions.

In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail to the extent permitted by law.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores.

You agree to promptly update your account information and other data, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you where necessary.

You represent and warrant that:

(i) the credit card information you provide is true, accurate and complete;
(ii) you are duly authorised to use the selected payment method for the purchase; and
(iii) you will pay the amounts owed by you at the stated prices, including the disclosed shipping costs and any legally due charges.

SECTION 5 – SHIPPING AND DELIVERY

The stated delivery times are indicative unless expressly designated as binding. LONGR endeavours to deliver as punctually as possible.

If delivery cannot be made on time due to circumstances beyond LONGR’s control, in particular force majeure, operational disruptions, supply shortages or delays caused by shipping service providers, LONGR will inform the customer where reasonably possible.

The statutory provisions regarding transfer of risk and transfer of ownership remain reserved.

With respect to consumers, LONGR bears the shipping risk to the extent required by law.

Any provision to the detriment of the consumer shall apply only insofar as it is permitted under mandatory Swiss law.

Ownership of the goods passes to the buyer in accordance with statutory provisions unless retention of title has been agreed.

For deliveries abroad, special import and customs regulations may apply. The customer is responsible for complying with the import regulations applicable to them.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, texts, advertisements, images, graphics, product reviews, videos and audio files, as well as their design, selection and arrangement, are the property of LONGR, its affiliated companies or licensors and are protected by applicable Swiss and international patent, copyright and other intellectual property laws.

These Terms permit you to use the Services exclusively for your personal, non-commercial use, unless broader use is expressly permitted or legally allowed.

Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit or create derivative works from any materials available through the Services, unless such use is permitted by law.

Unless expressly stated otherwise herein, nothing in these Terms grants you any licence or other rights under any patent, trademark, copyright or other intellectual property right of LONGR, Shopify or any third party.

Unauthorised use may violate applicable Swiss or international law.

All rights not expressly granted herein remain reserved to LONGR.

The names, logos, product and service names, designs and slogans of LONGR are trademarks of LONGR, its affiliated companies or licensors.

You may not use these trademarks without LONGR’s prior written permission.

The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify.

All other names, logos, product and service names, designs and slogans appearing through the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

As part of the Services, you may be given access to customer tools offered by third-party providers.

We do not monitor these tools and have no control or influence over them.

You acknowledge and agree that we provide access to such tools to the extent legally permissible and subject to the respective terms of use of the third-party provider.

The customer’s statutory claims against LONGR are not excluded by this provision insofar as LONGR is legally responsible for the relevant service.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion.

You should therefore familiarise yourself with and accept the terms of use of the relevant third-party tools.

We may also offer new features through the Services in the future, including the release of new tools and resources.

Such new features shall also form part of the Services and shall be subject to these General Terms and Conditions unless they are governed by separate terms.

SECTION 8 – EXTERNAL LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features.

We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites you access.

If you leave the Services to access such third-party materials or websites, you do so at your own risk.

LONGR is liable for third-party content and services only to the extent that LONGR has its own legal responsibility for them.

Please carefully review the third party’s policies and procedures and ensure that you understand them before entering into any transaction.

Complaints, claims, concerns or questions regarding third-party products and Services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

LONGR is operated on Shopify, which enables us to provide the Services to you.

However, all sales and purchases made in our store are made directly with LONGR.

By using the Services, you acknowledge that Shopify is generally not a party to the purchase agreements between you and LONGR.

Any release or indemnification of Shopify by the customer applies only in the relationship between the customer and Shopify and only to the extent permitted under applicable law.

Mandatory statutory claims of the customer are not restricted by this provision.

SECTION 10 – PRIVACY POLICY

All personal data that we collect through the Services is processed in accordance with our separate Privacy Policy and applicable Swiss data protection law, in particular the Swiss Federal Act on Data Protection (FADP).

By using the Services, you confirm that you have taken note of the Privacy Policy.

As the Services are hosted by Shopify, Shopify may process personal data as part of providing its services.

Personal data may be transferred to Shopify and to other third-party providers and processors insofar as this is necessary for operation of the store, payment processing, delivery, IT services, analytics, security or other purposes described in the Privacy Policy.

Where personal data is disclosed abroad, this is carried out in compliance with the statutory requirements of Swiss data protection law.

The relevant recipient countries and, where applicable, the safeguards or exceptions used are specified in the Privacy Policy.

Further information on the processing of personal data, recipients, disclosures abroad and the rights of data subjects can be found in our Privacy Policy.

SECTION 11 – FEEDBACK

If you send, upload, publish, submit by email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, edit, publish, distribute and display such Feedback insofar as this is necessary or appropriate for the provision, improvement and promotion of our Services.

The licence applies for the duration of protection of the relevant rights insofar as such duration is legally required.

Personality rights, moral rights of authors and other mandatory rights remain reserved.

You further represent that:

(i) you own or otherwise have all necessary rights to all Feedback;
(ii) you have disclosed all compensation or incentives received in connection with submitting your Feedback; and
(iii) your Feedback complies with these Terms and applicable law.

We will process personal data contained in Feedback only in accordance with our Privacy Policy and applicable data protection law.

We may monitor, edit or remove Feedback that, in our sole discretion, we consider unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or which infringes any party’s intellectual property rights or these General Terms and Conditions, insofar as this is legally permissible and necessary.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information contained in or on the Services may include typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct obvious errors, inaccuracies or omissions and to change or update information.

In the event of an obvious pricing, product or input error, LONGR is entitled not to accept an order before the contract has been concluded.

After conclusion of the contract, the statutory rules regarding challenge or cancellation of the contract shall apply.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not, directly or indirectly, access or use the Services for any of the following purposes:

(a) for unlawful or malicious purposes;
(b) to violate Swiss or other applicable regulations, rules, laws or local ordinances;
(c) to infringe our intellectual property rights or the intellectual property rights of third parties;
(d) to harass, abuse, insult, harm, slander, defame, demean, intimidate or otherwise harm our employees or any other person;
(e) to transmit false or misleading information;
(f) to send, knowingly receive, upload, download, use or reuse material that does not comply with these Terms;
(g) to send or arrange for the sending of advertising or promotional material, including junk mail, chain letters, spam or similar unsolicited messages;
(h) to impersonate or attempt to impersonate another natural or legal person; or
(i) to otherwise engage in conduct that restricts or inhibits the use or enjoyment of the Services by others or which, in our assessment, may harm LONGR, Shopify or users of the Services or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or other types of malicious code that may be used in any way that affects the functionality or operation of the Services;
(b) reproduce, duplicate, copy, extract, sell, resell or otherwise exploit any part of the Services;
(c) collect or track the personal data of others;
(d) misuse the Services through spam, phishing, pharming or pretexting;
(e) use robots, spiders, scraping tools, data collection and extraction tools or automated processes where this impairs the Services, circumvents security measures or infringes the rights of LONGR or third parties; or
(f) interfere with, circumvent or manipulate security or authorisation features, the Robot Exclusion Header or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account in the event of a material or repeated breach of these provisions, subject to mandatory statutory rights.

SECTION 14 – AGENTS

14.1

This section applies if you use, permit, activate or arrange for the use of an Agent in order to access, use or interact with the Services.

“Agent” means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a natural or legal person.

Automated access is permitted insofar as LONGR expressly allows it and provided that it does not impair the security, availability or functionality of the Services or the rights of LONGR or third parties.

LONGR may take technical measures to restrict abusive, excessive or unauthorised access.

SECTION 15 – TERMINATION

LONGR may suspend or terminate access to a user account or parts of the Services for objectively justified reasons, in particular in the event of material breaches of these General Terms and Conditions, misuse or security risks.

Mandatory statutory rights remain reserved.

You remain obliged to pay all amounts accrued and due up to the time of termination.

Those provisions of these General Terms and Conditions which by their nature are intended to survive termination shall remain in effect, in particular provisions regarding intellectual property, liability, data protection, warranties, applicable law and jurisdiction.

SECTION 16 – WARRANTY AND LIABILITY FOR DEFECTS

The information provided through the Services is prepared with reasonable care.

However, no absolute guarantee can be given as to its accuracy, completeness or timeliness.

Any reliance on such information is entirely at your own risk.

We disclaim any liability and responsibility arising from reliance on such materials by you, other visitors to the Services or third parties who become aware of their content.

Purchase agreements for products are subject to the statutory warranty provisions of Swiss law, unless otherwise and legally permissibly agreed below.

LONGR is generally liable for warranted characteristics and for ensuring that the sold item is free from defects that eliminate or materially reduce its value or suitability for its intended use.

The customer is obliged, where reasonably possible, to inspect the goods after receipt and to notify LONGR of any recognisable defects as soon as reasonably possible.

In the event of a defect, the customer is entitled to the statutory rights insofar as these cannot be excluded or restricted under mandatory law.

For used products, statutory warranty rights may be restricted to the extent permitted by law.

Any such restriction will be expressly stated for the relevant product.

An exclusion or limitation of warranty shall in particular not apply where LONGR has fraudulently concealed a defect or provided a corresponding assurance.

Any guarantees provided by the manufacturer or by LONGR apply in addition and in accordance with the respective stated guarantee terms.

A guarantee does not restrict the customer’s statutory rights insofar as this is mandatorily required by law.

SECTION 17 – LIMITATION OF LIABILITY

LONGR is liable in accordance with mandatory statutory provisions for damage culpably caused by LONGR or by auxiliary persons engaged by LONGR.

To the extent permitted by law, LONGR’s liability for slight negligence is excluded, in particular for indirect damage, consequential damage, loss of profit or other indirect financial losses.

Liability for unlawful and culpably caused damage to life, physical integrity or health, as well as claims based on mandatory statutory liability, remains reserved.

Likewise, claims arising from fraudulent concealment of defects, expressly assumed guarantees and other mandatory statutory claims remain unaffected.

LONGR is liable for services and content provided by third parties only insofar as LONGR is responsible for them under law or contract.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you undertake to indemnify LONGR against third-party claims arising from unlawful or contractual misconduct attributable to you in connection with use of the Services.

An obligation to indemnify exists only insofar as the customer culpably caused the relevant infringement or damage.

The customer’s statutory rights and LONGR’s liability are not restricted by this provision.

We will inform you of corresponding claims where reasonably possible and, to the extent legally permissible, give you the opportunity to participate in the defence.

SECTION 19 – SEVERABILITY

If any provision of these General Terms and Conditions is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

Where necessary, the invalid or unenforceable provision shall be replaced by the applicable statutory provision.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these General Terms and Conditions shall not constitute a waiver of such right or provision.

These General Terms and Conditions, together with all expressly incorporated policies and contractual terms, constitute the agreement between you and LONGR regarding use of the Services.

Mandatory statutory provisions remain reserved.

Any ambiguities shall be interpreted in accordance with the applicable statutory principles of interpretation.

SECTION 21 – ASSIGNMENT

Without our prior written consent, you may not delegate, assign or transfer this contract or your rights and obligations under these Terms, insofar as this is legally permissible.

LONGR may transfer rights and obligations under this contract to third parties, provided that the legitimate interests of the customer are not unreasonably impaired and the transfer is legally permissible.

SECTION 22 – APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions and the contractual relationships between LONGR and the customer are governed exclusively by substantive Swiss law, excluding its conflict-of-law rules and, where applicable, the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, the statutory places of jurisdiction apply.

In particular, the consumer may assert claims at the legally prescribed place of jurisdiction of their residence or at the registered office of LONGR, insofar as Swiss law provides for this.

LONGR may bring claims against consumers only before a legally permissible court.

For customers who do not act as consumers, the registered office of LONGR shall, to the extent permitted by law, be the exclusive place of jurisdiction.

Rapperswil / Canton of St. Gallen

SECTION 23 – HEADINGS

The headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THE GENERAL TERMS AND CONDITIONS

The most current version of these General Terms and Conditions can be viewed on this page at any time.

We reserve the right to update, amend or replace these General Terms and Conditions by publishing the changes on our website.

Changes apply to future orders from the time they take effect.

For contracts already concluded, the General Terms and Conditions in force at the time of conclusion of the contract shall generally continue to apply unless a legally permissible differing agreement is subsequently made.

We will inform you of material changes insofar as required by law.

SECTION 25 – CONTACT INFORMATION

Questions regarding the General Terms and Conditions of the sole proprietorship should be sent to:

christian.schreck@longr.ch

LØNGR Christian Schreck

Molkereistrasse 2

CH-8645 Jona

Version: 03.09.2026

LONGR – All rights reserved.